Shipping Policy
We aim to provide a smooth and reliable delivery experience for every MayaAura customer.
1. Order Processing
After your order is placed, our team reviews and confirms the order details. Processing time may vary depending on product availability and order requirements.
2. Delivery Time
Delivery timelines depend on your location, courier availability, and order processing time. Estimated delivery details will be communicated after order confirmation.
3. Shipping Charges
Applicable shipping charges, if any, will be communicated during the order confirmation process.
4. Order Tracking
Once your order is confirmed, a unique tracking link is generated. You can use this link anytime to check your order status and updates.
5. Delivery Address
Customers must provide complete and accurate delivery information, including name, phone number, pincode, and address. Any delay caused by incorrect details may be the customer's responsibility.
6. Delayed or Failed Delivery
Delivery delays may occur due to courier issues, weather conditions, holidays, or circumstances beyond our control. We will assist you whenever possible.
7. Damaged Package
If your package arrives damaged, please contact MayaAura support with relevant details and photographs so we can assist you.
Need Help?
For any shipping-related questions, please contact our support team. We will be happy to help you with your order.